Shipping policy

We deliver across South Africa using a specialist cold chain courier equipped to handle temperature-sensitive pharmaceutical products. Maintaining the integrity of your medicine in transit is non-negotiable, and our shipping process is designed accordingly.

Where we deliver

We ship to addresses anywhere in South Africa. We do not currently ship outside South Africa.

Cold chain delivery

All Clarve peptide therapies are dispatched in temperature-controlled packaging via a courier that specialises in cold chain pharmaceutical logistics. Your medicine is kept within its required temperature range from the moment it leaves our pharmacy until the moment it is handed to you.

Lead times

Once your payment is confirmed and your prescription is verified, your order is compounded, quality-checked, and dispatched within 1 to 2 working days. Courier delivery typically takes a further 1 to 2 working days to major centres, with slightly longer transit times to outlying areas. You will receive a tracking notification once the parcel is on its way.

Working days

Working days are Monday to Friday, excluding South African public holidays. We do not dispatch or deliver on weekends or public holidays. Orders placed on a Friday afternoon, weekend, or public holiday begin processing on the next working day.

Shipping fees

Free nationwide shipping on all orders of R1,500 or more. For orders under R1,500, shipping is calculated at checkout based on your delivery address.

Collection

We do not offer in-pharmacy collection. All orders are delivered directly to your address by our cold chain courier.

Delivery attempts and unclaimed parcels

The courier will attempt delivery to the address you provide at checkout. If delivery cannot be completed on the first attempt, a second attempt will be made. If the second attempt also fails, the parcel will be returned to our pharmacy.

Because the medicine is temperature-sensitive, a returned parcel cannot be re-shipped. If you wish to receive the medicine after a return, you will need to place a new order. Please make sure that:

·       the delivery address you provide is correct and complete

·       someone is available at that address during normal working hours to receive the parcel

·       you respond promptly to any tracking or delivery notifications from the courier

Address accuracy

You are responsible for providing an accurate and complete delivery address. We are not liable for failed delivery, delays, or loss caused by an incorrect address. If you realise the address is wrong, contact us at hello@clarve.co.za as soon as possible. Once the parcel has been collected by the courier, address changes may not be possible.

Receiving your parcel

Please open and inspect your parcel on receipt. If the packaging shows visible damage or signs of tampering, refuse the delivery where possible and contact us at hello@clarve.co.za immediately. Refunds and replacements for damaged or compromised parcels are governed by our Refund and returns policy.

Tracking

Once your parcel has been collected by the courier, you will receive a tracking link by email or SMS. Use this to monitor progress and confirm the expected delivery window.

Public holidays and disruption

We are closed for dispatch on South African public holidays. Where load shedding, severe weather, or other widespread disruption affects courier operations, we will keep you informed by email and reschedule delivery as soon as conditions allow.

Questions

For any shipping query, contact our pharmacist team at hello@clarve.co.za. We respond Monday to Friday, 8am to 5pm SAST.